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How can I retrieve my lost password?

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Please remember that your username and password are type case sensitive (UPPER/lower case). We cannot read the passwords, but you can ask the system to send you a new one to your email address on record.

1) Retrieve my new password here

2) Enter your username and your email address (the same address as when you registered) and click the Submit button


Long version:

1) Go to the login page

2) On the page now being displayed, click the sentence: "Don't remember your password? Click here to retrieve your password"

3) Enter your username and your email address (the same address as when you registered) and click the Submit button

4) The system will now send you a NEW password via email

5) Login using your new password


Make a note of your username and password for future reference.


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